Dear Valued Customer:
As the outbreak of the Coronavirus (COVID-19) expands across the country, AFA is taking critical steps to protect the health of our employees and their families, protect business continuity, and provide a safe environment for all of our employees. We will continue to monitor local government and CDC bulletins for updated guidance.
Effective March 16, 2020, AFA began moving to a partial remotely operated environment. Our offices will remain open, however where possible our employees will have the option to work remotely at their discretion using virtual capabilities. We will continue taking steps to keep our office environment clean and sanitized including the use of electrostatic disinfection spraying on a regular basis.
What does this mean to you?
First and foremost AFA will continue to provide you with uninterrupted service, just like it has done over the past 147 years and through similar trying times.
Our service technicians are ready to meet your needs. All have been provided with hand sanitizer, masks, wipes, and other cleaning products. Our central station is fully staffed and ready to respond to customer signals and/or activities. All of your key service team contacts remain available via phone and email. Our phone system remains operational and will either be manned by a receptionist or via automated attendant where you can dial your party by name. If you are unable to reach the individual you wish to speak with and get their voicemail, please leave a voicemail message and a staff member will call you back. Voicemail messages will be automatically forwarded to the respective staff member’s email for redundancy purposes. You may continue to call our main line at (516) 496-2322 or for service at (888) 232-1873.
On occasion, there may be a slight delay in response time based on individual situations and based on the speed and efficiencies throughout the supply chain, but customer service is critical and we will continue to support our customers with best-in-class service while protecting the health and well being of our employees.
Finally, until further notice and for the health and well being of our employees, only AFA employees will be permitted to enter our offices and we will eliminate non-essential third-party access. Please continue communicating with us via email and phone, as you are accustomed.
We will continue to provide additional communication if and when there are any changes to our service deliverables. Thank you for your patience as we work through this unprecedented event together.
We hope you and your families stay safe and healthy.
Sincerely,
All of us at AFA Protective Systems, Inc
